Jul 12

Help Desk Jobs: How to Hire and Train Help Desk Staff

Help Desk Staff - Kolbe Action Models

How to Hire and Train Help Desk Staff This guest post was written by Wayne Goldstein. Share your experience with a guest blog on help desk guides.   As an outsourced help desk provider ourselves, we have had quite a few years of experience in the hiring and training of new team members. As with any …

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Permanent link to this article: http://www.helpdeskguides.com/help-desk-jobs/

Apr 23

What is Zendesk

Your moment of Zen(desk) with COO Zack Urlocker on, “What is Zendesk?” “By having the largest customer service network in the world, we are in a unique position to spot trends quickly.” Zendesk is customer service software based in the cloud. It features a simple interface that will feel familiar to users. To enhance the …

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Permanent link to this article: http://www.helpdeskguides.com/what-is-zendesk/

Apr 13

Middleware: CloudPointe, A Middleware Solution

Middleware from CloudPointe An Interview with Middleware Provider CloudPointe on their Company and Trends in Document Sharing. Middleware, according to a recent Red Hat Magazine article, “is plumbing”. It’s the software application that acts as a conduit between local files and media and the cloud. I recently had the chance to ask some questions of …

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Permanent link to this article: http://www.helpdeskguides.com/middleware-cloudpointe/

Mar 25

SysAid: What is SysAid?

Answers to the question, “What is SysAid?” Name a software customer service company that’s in use by over 100,000 companies in more than 140 countries. Its help desk customer service packages are available in 42 languages and can be integrated into any size firm and customized by IT departments to fit in with existing systems. …

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Permanent link to this article: http://www.helpdeskguides.com/what-is-sysaid/

Mar 24

HelpDesk Software

Kayako Helpdesk Software

Summary: Helpdesk software continues to evolve and offer more and more services. Helpdesk software comes in light free versions or more robust software combinations billed on a per user or subscription basis. From asset management to compliance, helpdesk software can be a wide reaching asset for a company. Helpdesk software comes in several forms. An …

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Permanent link to this article: http://www.helpdeskguides.com/helpdesk_software/

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