Monthly Archive: December 2011

Dec 30

Heat Help Desk

Frontrange Solutions

Heat Help Desk Software From FrontRange Solutions. Summary: Heat help desk software is a powerful software package from FrontRange Solutions. The company offers their Heat help desk software to clients of various sizes as a tool for both internal and customer facing IT support helpdesks. Much of the help desk software you come across is …

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Permanent link to this article: http://www.helpdeskguides.com/heat-help-desk/

Dec 30

Free Help Desk

SaaS

A Free Help Desk Package Can Be a Blessing or a Curse Summary: Free help desk software can be heaven or it can be hell. It’s not until after you commit to a free help desk software package, integrate it in to your system, and train employees that you really know whether or not you’ve …

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Permanent link to this article: http://www.helpdeskguides.com/free-help-desk/

Dec 30

Free Help Desk Software

Polar Help Desk Software

Free Help Desk Software Struggles with Scalability. Summary: Free help desk software packages are available from a number of companies. Often motivated to offer their solutions for free as a way to entice you to give their services a try or as a way to gather data on large amounts of computer users that then …

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Permanent link to this article: http://www.helpdeskguides.com/free-help-desk-software/

Dec 30

Customer Support Software

Leverage the Internet for Great Customer Service Summary: Customer support software is the best way for any business to leverage the internet and offer outstanding customer service. Customer loyalty still matters and offering a good customer support package is a great way for you to show your value to customers. When they are looking for …

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Permanent link to this article: http://www.helpdeskguides.com/customer-support-software/

Dec 30

Customer Support Chat Software

Forrester Logo

Live Chat Brings Life to the Help Desk Summary: Customer support chat software is a premium customer service help desk offering. Companies with well-funded help desk departments and those looking to take their service to the next level offer live chat support as they expand their profile. Some managers see customer support chat software as …

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Permanent link to this article: http://www.helpdeskguides.com/customer-support-chat-software/

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