Feb 25
How BYOD is Reinventing the Help Desk and Customer Service An interview with Saar Bitner , Executive Vice President, Strategy and Marketing with SysAid The speed of change continues to increase at a pace that’s tough to predict. Companies continue to face competition from sources that would have been difficult to identify 10 years ago. …
Permanent link to this article: http://www.helpdeskguides.com/help-desk-trends-with-sysaid/
Feb 20
Summary: A good IT help desk is almost always there when you need them. But before you call, run through this quick list of common issues that you can fix without the help desk’s help. It’s 6:15 and you’ve got a big presentation tomorrow morning. You’ve been working on your Power Point deck all day. …
Permanent link to this article: http://www.helpdeskguides.com/it-help-desk-when-to-contact-the-help-desk/
Feb 14
Spiceworks, a company best known for network monitoring and help desk software, offers a powerful set of tools to make the IT professional’s job easier. And best of all it’s free. The free Spiceworks download allows IT pros to quickly scan their networks and get solid data on the ‘health’ of their systems, individual machines …
Permanent link to this article: http://www.helpdeskguides.com/spiceworks/
Feb 03
Outsource Help Desk Summary: Outsource help desk services are provided by many companies. Outsourcing is more than a trend; it’s a reality in business today. If you decide to outsource help desk offerings to your employees or customers, strategize and plan before pulling the trigger. Many management teams continue to ask themselves the same questions, …
Permanent link to this article: http://www.helpdeskguides.com/outsource-help-desk/
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