John Wall - Editor

Author's details

Name: John Wall
Date registered: December 23, 2011
URL: http://www.helpdeskguides.com

Biography

John R Wall is a writer, designer and video expert based in Philadelphia. With over 20 years of experience in the industry, his expertise has taken him to a number of fortune 100 companies, small shops and agencies.

Latest posts

  1. What is Zendesk — April 23, 2012
  2. Middleware: CloudPointe, A Middleware Solution — April 13, 2012
  3. SysAid: What is SysAid? — March 25, 2012
  4. HelpDesk Software — March 24, 2012
  5. Sharing Documents: The Shift to Sharing — March 13, 2012

Most commented posts

  1. 10 Ways to Put Some Life in Your IVR — 3 comments
  2. Knowledge Base Software — 1 comment
  3. IT Help Desk: When to Contact the Help Desk — 1 comment
  4. Help Desk Trends: SysAid Interview — 1 comment
  5. Sharing Documents: The Shift to Sharing — 1 comment

Author's posts listings

Apr 23

What is Zendesk

Categories:

Customer Service, Help Desk, Software, Software Reviews, Zendesk

by John Wall - Editor

April 23, 2012

Zendesk

Your moment of Zen(desk) with COO Zack Urlocker on, “What is Zendesk?” “By having the largest customer service network in the world, we are in a unique position to spot trends quickly.” Zendesk is customer service software based in the cloud. It features a simple interface that will feel familiar to users. To enhance the …

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Permanent link to this article: http://www.helpdeskguides.com/what-is-zendesk/

Apr 13

Middleware: CloudPointe, A Middleware Solution

Categories:

Customer Service

by John Wall - Editor

April 13, 2012

Cloudpointe Middleware Solution

Middleware from CloudPointe An Interview with Middleware Provider CloudPointe on their Company and Trends in Document Sharing. Middleware, according to a recent Red Hat Magazine article, “is plumbing”. It’s the software application that acts as a conduit between local files and media and the cloud. I recently had the chance to ask some questions of …

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Permanent link to this article: http://www.helpdeskguides.com/middleware-cloudpointe/

Mar 25

SysAid: What is SysAid?

Categories:

Customer Service

by John Wall - Editor

March 25, 2012

What is SysAid: Saar Bitner

Answers to the question, “What is SysAid?” Name a software customer service company that’s in use by over 100,000 companies in more than 140 countries. Its help desk customer service packages are available in 42 languages and can be integrated into any size firm and customized by IT departments to fit in with existing systems. …

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Permanent link to this article: http://www.helpdeskguides.com/what-is-sysaid/

Mar 24

HelpDesk Software

Categories:

Customer Service

by John Wall - Editor

March 24, 2012

Kayako Helpdesk Software

Summary: Helpdesk software continues to evolve and offer more and more services. Helpdesk software comes in light free versions or more robust software combinations billed on a per user or subscription basis. From asset management to compliance, helpdesk software can be a wide reaching asset for a company. Helpdesk software comes in several forms. An …

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Permanent link to this article: http://www.helpdeskguides.com/helpdesk_software/

Mar 13

Sharing Documents: The Shift to Sharing

Categories:

Customer Service, Help Desk, Zendesk

by John Wall - Editor

March 13, 2012

edocr Logo

Sharing documents and edocr’s integration with Zendesk Help Desk software. Featuring Manoj Ranaweera. Sharing Documents. It’s the root of an effective Customer Service and Help Desk organization. Giving a team the ability to pull the right answer — to the right question — at the right time to serve customers needs. Sharing documents is more …

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Permanent link to this article: http://www.helpdeskguides.com/sharing-documents/

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