Customer Service is the voice of your company to your customer.
Apr 23
Your moment of Zen(desk) with COO Zack Urlocker on, “What is Zendesk?” “By having the largest customer service network in the world, we are in a unique position to spot trends quickly.” Zendesk is customer service software based in the cloud. It features a simple interface that will feel familiar to users. To enhance the …
Permanent link to this article: http://www.helpdeskguides.com/what-is-zendesk/
Apr 13
Middleware from CloudPointe An Interview with Middleware Provider CloudPointe on their Company and Trends in Document Sharing. Middleware, according to a recent Red Hat Magazine article, “is plumbing”. It’s the software application that acts as a conduit between local files and media and the cloud. I recently had the chance to ask some questions of …
Permanent link to this article: http://www.helpdeskguides.com/middleware-cloudpointe/
Mar 25
Answers to the question, “What is SysAid?” Name a software customer service company that’s in use by over 100,000 companies in more than 140 countries. Its help desk customer service packages are available in 42 languages and can be integrated into any size firm and customized by IT departments to fit in with existing systems. …
Permanent link to this article: http://www.helpdeskguides.com/what-is-sysaid/
Mar 24
Summary: Helpdesk software continues to evolve and offer more and more services. Helpdesk software comes in light free versions or more robust software combinations billed on a per user or subscription basis. From asset management to compliance, helpdesk software can be a wide reaching asset for a company. Helpdesk software comes in several forms. An …
Permanent link to this article: http://www.helpdeskguides.com/helpdesk_software/
Mar 13
Sharing documents and edocr’s integration with Zendesk Help Desk software. Featuring Manoj Ranaweera. Sharing Documents. It’s the root of an effective Customer Service and Help Desk organization. Giving a team the ability to pull the right answer — to the right question — at the right time to serve customers needs. Sharing documents is more …
Permanent link to this article: http://www.helpdeskguides.com/sharing-documents/
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