Customer Service is the voice of your company to your customer.
Mar 03
The Cost of Customer Service In a recent meeting of senior executives at a fortune 500 company, an agenda item on the cost of customer service hit the docket. The CEO was looking at long-term plans of how to best manage the company’s customer service costs as the number of interactions in Call Centers have …
Permanent link to this article: http://www.helpdeskguides.com/cost-of-customer-service/
Mar 02
What is a Help Desk? Definition of a Help Desk: The help desk is the IT function built to support technology problems. The help desk is a combination of personnel, hardware and software designed to fix IT problems for internal and external clients with the smallest disruption to productivity. The help desk can monitor employee …
Permanent link to this article: http://www.helpdeskguides.com/what-is-a-help-desk/
Feb 25
How BYOD is Reinventing the Help Desk and Customer Service An interview with Saar Bitner , Executive Vice President, Strategy and Marketing with SysAid The speed of change continues to increase at a pace that’s tough to predict. Companies continue to face competition from sources that would have been difficult to identify 10 years ago. …
Permanent link to this article: http://www.helpdeskguides.com/help-desk-trends-with-sysaid/
Feb 20
Summary: A good IT help desk is almost always there when you need them. But before you call, run through this quick list of common issues that you can fix without the help desk’s help. It’s 6:15 and you’ve got a big presentation tomorrow morning. You’ve been working on your Power Point deck all day. …
Permanent link to this article: http://www.helpdeskguides.com/it-help-desk-when-to-contact-the-help-desk/
Feb 03
Outsource Help Desk Summary: Outsource help desk services are provided by many companies. Outsourcing is more than a trend; it’s a reality in business today. If you decide to outsource help desk offerings to your employees or customers, strategize and plan before pulling the trigger. Many management teams continue to ask themselves the same questions, …
Permanent link to this article: http://www.helpdeskguides.com/outsource-help-desk/
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