Category Archive: IVR/VRU

Jan 13

10 Ways to Put Some Life in Your IVR

Summary: An IVR, or Interactive Voice Response System, must evolve to meet today’s customer expectations. An IVR system is your company’s first chance to make a good impression.  It’s more than a way for a business to filter customers. It’s the first time to define your company’s personality. The automated system is the outward facing …

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