Category Archive: Outsourcing

Outsource help desk services are provided by many companies. Outsourcing is more than a trend; it’s a reality in business today. If you decide to outsource help desk offerings to

Jul 12

Help Desk Jobs: How to Hire and Train Help Desk Staff

Help Desk Staff - Kolbe Action Models

How to Hire and Train Help Desk Staff This guest post was written by Wayne Goldstein. Share your experience with a guest blog on help desk guides.   As an outsourced help desk provider ourselves, we have had quite a few years of experience in the hiring and training of new team members. As with any …

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Permanent link to this article: http://www.helpdeskguides.com/help-desk-jobs/

Feb 03

Outsource Help Desk

Outsource Help Desk Summary: Outsource help desk services are provided by many companies. Outsourcing is more than a trend; it’s a reality in business today. If you decide to outsource help desk offerings to your employees or customers, strategize and plan before pulling the trigger. Many management teams continue to ask themselves the same questions, …

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Permanent link to this article: http://www.helpdeskguides.com/outsource-help-desk/

Jan 02

Help Desk Solutions

Summary: Help desk solution decisions can positively impact your bottom line by allowing you to quickly respond to customers needs. Help desk solutions can be the difference between keeping a client happy when they come to you for help or prompting them to look around for other solutions. Help desk software has come along way …

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Permanent link to this article: http://www.helpdeskguides.com/help-desk-solutions/