Category Archive: Software Reviews

Reviews of popular help desk, IVR and VRU packages.

Apr 23

What is Zendesk

Your moment of Zen(desk) with COO Zack Urlocker on, “What is Zendesk?” “By having the largest customer service network in the world, we are in a unique position to spot trends quickly.” Zendesk is customer service software based in the cloud. It features a simple interface that will feel familiar to users. To enhance the …

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Permanent link to this article: http://www.helpdeskguides.com/what-is-zendesk/

Feb 14

Spiceworks Works – Add Some Pepper to Your Network Management and Help Desk.

Spiceworks, a company best known for network monitoring and help desk software, offers a powerful set of tools to make the IT professional’s job easier. And best of all it’s free. The free Spiceworks download allows IT pros to quickly scan their networks and get solid data on the ‘health’ of their systems, individual machines …

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Permanent link to this article: http://www.helpdeskguides.com/spiceworks/

Jan 02

Help Desk Asset Management Software

Summary: Help Desk Asset Management Software scans your network to help you identify the status of assets around your organization from your help desk. Asset management software can help you use assets more efficiently saving your company money. Imagine you’ve got 30,000 employees spread out over five continents. Each is working on a company laptop …

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Permanent link to this article: http://www.helpdeskguides.com/help-desk-asset-management-software/

Jan 01

Help Desk Application

Summary: Help desk application packages come in all shapes and sizes. From full services hosted software packages to light and limited free web based versions. Help desk applications can also bolt on to expand the usefulness of your existing helpdesk software package. There are a number of keys that all helpdesk applications need to have …

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Permanent link to this article: http://www.helpdeskguides.com/help-desk-application/