Help desk software can be an asset or drain on any business. As users look for assistance, the software package supporting the help desk can make all of the difference.
Apr 23
Your moment of Zen(desk) with COO Zack Urlocker on, “What is Zendesk?” “By having the largest customer service network in the world, we are in a unique position to spot trends quickly.” Zendesk is customer service software based in the cloud. It features a simple interface that will feel familiar to users. To enhance the …
Permanent link to this article: http://www.helpdeskguides.com/what-is-zendesk/
Feb 25
How BYOD is Reinventing the Help Desk and Customer Service An interview with Saar Bitner , Executive Vice President, Strategy and Marketing with SysAid The speed of change continues to increase at a pace that’s tough to predict. Companies continue to face competition from sources that would have been difficult to identify 10 years ago. …
Permanent link to this article: http://www.helpdeskguides.com/help-desk-trends-with-sysaid/
Feb 14
Spiceworks, a company best known for network monitoring and help desk software, offers a powerful set of tools to make the IT professional’s job easier. And best of all it’s free. The free Spiceworks download allows IT pros to quickly scan their networks and get solid data on the ‘health’ of their systems, individual machines …
Permanent link to this article: http://www.helpdeskguides.com/spiceworks/
Jan 02
Summary: Help desk program offerings come in all shapes and sizes. The perfect solution is available for your company – no matter how big or small of a help desk program you’re looking for. At their most basic, help desk programs need to offer an interface of some kind for your customers and help you …
Permanent link to this article: http://www.helpdeskguides.com/help-desk-program/
Jan 02
Summary: Knowledge base software is the best tool to limit the amount of resources you’ve got to dedicate to your help desk. Knowledge base software allows customers to find their own answers without having to call the help desk. Help desk knowledge base software is the quickest and easiest way for a company to offer …
Permanent link to this article: http://www.helpdeskguides.com/knowledge-base-software/
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