Category Archive: Software

Help desk software can be an asset or drain on any business. As users look for assistance, the software package supporting the help desk can make all of the difference.

Dec 30

Customer Support Chat Software

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Live Chat Brings Life to the Help Desk Summary: Customer support chat software is a premium customer service help desk offering. Companies with well-funded help desk departments and those looking to take their service to the next level offer live chat support as they expand their profile. Some managers see customer support chat software as …

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Permanent link to this article: http://www.helpdeskguides.com/customer-support-chat-software/

Dec 29

Customer Service Survey Software

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Summary: Customer service Survey Software is a valuable tool to determine your customer satisfaction. Survey software can be employed to standardize your surveys and test different styles for the best response. Customer service survey software can be a valuable part of customer outreach. Spend a day on a computer and you may be asked to …

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Permanent link to this article: http://www.helpdeskguides.com/customer-service-survey-software/

Dec 29

Customer Service Software

Summary: Customer service software is the backbone of your customer support model. It must offer quick answers, customer insight and branding. Top customer service software does this through predictive models, flexibility and data analysis. Position is everything. In a brick and mortar business, it’s all about store location. On the web it’s about where you …

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Permanent link to this article: http://www.helpdeskguides.com/customer-service-software/

Dec 23

Help Desk Software

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Summary: Help desk software can be an asset or drain on any business. As users look for assistance, the software package supporting the help desk can make all of the difference. Help desk software can be an asset or drain on any business. Trying to efficiently maximize the resources already dedicated to the help desk …

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Permanent link to this article: http://www.helpdeskguides.com/help-desk-software/

Dec 29

Customer Service Management Software

Summary: Customer service management software, above all else, should help you make your job look easy to customers. Customer service software should make it look to clients, customers, stakeholders and management as though your reps have every answer at their fingertips and know the software like the back of their hand. Customer service management software …

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Permanent link to this article: http://www.helpdeskguides.com/customer-service-management-software/

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