Comments for Help Desk Guides http://www.helpdeskguides.com Tue, 01 May 2012 09:45:44 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on Knowledge Base Software by Dmitry http://www.helpdeskguides.com/knowledge-base-software/#comment-225 Dmitry Tue, 01 May 2012 09:45:44 +0000 http://helpdeskguides.com/?p=133#comment-225 Great post! Knowledge base software is a crucial aspect of customer care for companies that work with large amount of information. Great post! Knowledge base software is a crucial aspect of customer care for companies that work with large amount of information.

]]> Comment on Help Desk Trends: SysAid Interview by SysAid: What is SysAid? » Help Desk Guides - Help Desk Guides http://www.helpdeskguides.com/help-desk-trends-with-sysaid/#comment-184 SysAid: What is SysAid? » Help Desk Guides - Help Desk Guides Mon, 26 Mar 2012 01:34:28 +0000 http://helpdeskguides.com/?p=269#comment-184 [...] I recently had the chance to ask some questions to Saar Bitner, EVP Strategy and Marketing at SysAid. Bitner joined SysAid in 2007 from LightSand. You can also read an insightful interview with Saar Bitner speaking about help desk trends. [...] [...] I recently had the chance to ask some questions to Saar Bitner, EVP Strategy and Marketing at SysAid. Bitner joined SysAid in 2007 from LightSand. You can also read an insightful interview with Saar Bitner speaking about help desk trends. [...]

]]> Comment on Sharing Documents: The Shift to Sharing by Manoj Ranaweera http://www.helpdeskguides.com/sharing-documents/#comment-163 Manoj Ranaweera Wed, 14 Mar 2012 00:59:13 +0000 http://www.helpdeskguides.com/?p=339#comment-163 Hey John, Many thanks for the coverage. Its a great write up! Here is a quick demonstration of our widget in action https://support.zendesk.com/entries/21129688-zendesk-and-edocr-integration - see the comments. This in fact demonstrates far more value than we planned. It was dragged and dropped from our support desk to Zendesk's own support desk. Best regards Manoj Hey John,

Many thanks for the coverage. Its a great write up! Here is a quick demonstration of our widget in action https://support.zendesk.com/entries/21129688-zendesk-and-edocr-integration – see the comments.

This in fact demonstrates far more value than we planned. It was dragged and dropped from our support desk to Zendesk’s own support desk.

Best regards
Manoj

]]> Comment on 10 Ways to Put Some Life in Your IVR by Cost of Customer Service | Help Desk Guides http://www.helpdeskguides.com/ivr/#comment-122 Cost of Customer Service | Help Desk Guides Sat, 03 Mar 2012 23:18:01 +0000 http://helpdeskguides.com/?p=161#comment-122 [...] Customer having to repeat themselves 2. Callers caught in automated IVR systems 3. Customers waiting too long for service 4. Representatives who don’t understand a [...] [...] Customer having to repeat themselves 2. Callers caught in automated IVR systems 3. Customers waiting too long for service 4. Representatives who don’t understand a [...]

]]> Comment on IT Help Desk: When to Contact the Help Desk by Walker http://www.helpdeskguides.com/it-help-desk-when-to-contact-the-help-desk/#comment-119 Walker Fri, 02 Mar 2012 16:30:25 +0000 http://helpdeskguides.com/?p=262#comment-119 Great article, great site theme, maintain the great work Great article, great site theme, maintain the great work

]]> Comment on 10 Ways to Put Some Life in Your IVR by John Wall - Editor http://www.helpdeskguides.com/ivr/#comment-37 John Wall - Editor Tue, 17 Jan 2012 22:20:35 +0000 http://helpdeskguides.com/?p=161#comment-37 @Mike Simmon: What do you like best about Omnistar as Help Desks go? What are the things you look for? Are you using Omnistar now? @Mike Simmon: What do you like best about Omnistar as Help Desks go? What are the things you look for? Are you using Omnistar now?

]]> Comment on 10 Ways to Put Some Life in Your IVR by Mike Simmon http://www.helpdeskguides.com/ivr/#comment-36 Mike Simmon Tue, 17 Jan 2012 21:18:24 +0000 http://helpdeskguides.com/?p=161#comment-36 The best help desk software solution is Omnistar Help Desk. The best help desk software solution is Omnistar Help Desk.

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