Apr 23
Your moment of Zen(desk) with COO Zack Urlocker on, “What is Zendesk?” “By having the largest customer service network in the world, we are in a unique position to spot trends quickly.” Zendesk is customer service software based in the cloud. It features a simple interface that will feel familiar to users. To enhance the …
Permanent link to this article: http://www.helpdeskguides.com/what-is-zendesk/
Mar 13
Sharing documents and edocr’s integration with Zendesk Help Desk software. Featuring Manoj Ranaweera. Sharing Documents. It’s the root of an effective Customer Service and Help Desk organization. Giving a team the ability to pull the right answer — to the right question — at the right time to serve customers needs. Sharing documents is more …
Permanent link to this article: http://www.helpdeskguides.com/sharing-documents/
Mar 03
The Cost of Customer Service In a recent meeting of senior executives at a fortune 500 company, an agenda item on the cost of customer service hit the docket. The CEO was looking at long-term plans of how to best manage the company’s customer service costs as the number of interactions in Call Centers have …
Permanent link to this article: http://www.helpdeskguides.com/cost-of-customer-service/
Mar 02
What is a Help Desk? Definition of a Help Desk: The help desk is the IT function built to support technology problems. The help desk is a combination of personnel, hardware and software designed to fix IT problems for internal and external clients with the smallest disruption to productivity. The help desk can monitor employee …
Permanent link to this article: http://www.helpdeskguides.com/what-is-a-help-desk/
Feb 25
How BYOD is Reinventing the Help Desk and Customer Service An interview with Saar Bitner , Executive Vice President, Strategy and Marketing with SysAid The speed of change continues to increase at a pace that’s tough to predict. Companies continue to face competition from sources that would have been difficult to identify 10 years ago. …
Permanent link to this article: http://www.helpdeskguides.com/help-desk-trends-with-sysaid/
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